Effective Date: May 1, 2026 Last Updated: May 1, 2026 Platform: Royal x 777 (royalx777.io) Operated by: Royal x Casino Private Limited
1. Overview
Royal x Casino Private Limited is committed to providing a fair, transparent, and enjoyable gaming environment for all users of Royal x 777. This Cancellation & Refund Policy outlines the conditions under which deposits may be refunded, which transactions are non-refundable, what behaviors result in account suspension, and how disputes are handled.
By depositing funds, purchasing chips, or engaging in any paid activity on the Royal x 777 platform (royalx777.io), you agree to the terms outlined in this policy.
2.1 Completed Deposits — Non-Refundable All deposits made into your Royal x 777 wallet via JazzCash, Easypaisa, bank transfer, or USDT are considered final once confirmed and credited to your account balance. Funds that have been successfully deposited and used for gameplay — including bets placed, bonuses activated, or chips consumed — are non-refundable under any circumstances, including claims of accidental deposit, change of mind, or gambling losses.
Casino gaming inherently involves financial risk. Outcomes are determined by certified Random Number Generators (RNG), and Royal x Casino accepts no liability for losses resulting from normal gameplay.
2.2 Failed or Uncredited Deposits — Fully Refundable If you have made a deposit payment (via JazzCash, Easypaisa, or bank transfer) and the funds have not appeared in your Royal x 777 wallet within the expected timeframe, you are entitled to a full resolution:
- Contact Royal x Casino support within 48 hours of the failed transaction
- Provide your payment screenshot, transaction reference number, and registered account username
- Our team will verify the payment and credit your wallet within 24 hours
If we are unable to credit your wallet after verification, a full refund will be processed back to your original payment method within 7 working days.
2.3 Bonus Funds — Non-Refundable Bonus credits, welcome bonuses, referral rewards, VIP bonuses, redeem code credits, and all other promotional funds are issued as platform credits. They have no cash value and cannot be refunded, transferred, or withdrawn unless the applicable wagering requirements have been fully met. Wagering requirements for each bonus type are specified within the app.
2.4 USDT Transactions Cryptocurrency deposits (USDT) are irreversible once confirmed on the blockchain. Royal x Casino cannot reverse or refund USDT transactions that have been confirmed on-chain. In cases of technical failure where USDT was received by our system but not credited to your wallet, please contact support with your wallet address and transaction hash for immediate resolution.
3. Cancellation Policy
3.1 Withdrawal Requests Withdrawal requests that have not yet been processed may be cancelled by contacting our support team immediately. Once a withdrawal has been approved and dispatched to JazzCash, Easypaisa, your bank, or USDT wallet, it cannot be cancelled or reversed.
3.2 Account Cancellation You may request account closure at any time by contacting our support team. Upon account closure:
- Any remaining balance in your wallet will be refunded to your registered payment method, provided your account is in good standing (no violations, no pending fraud investigations, and KYC verification completed)
- Accounts under investigation for fraud, multi-accounting, or terms violations are not eligible for balance refunds until the investigation is concluded
- Bonus funds and promotional credits are forfeited upon account closure
4. Prohibited Actions That May Result in Forfeiture
Royal x Casino maintains a zero-tolerance policy toward conduct that compromises the fairness of our platform. The following behaviors will result in account suspension, permanent banning, and forfeiture of all funds without refund eligibility:
4.1 Cheating and Exploitation Using third-party software, bots, scripts, or automated tools to access, play, or manipulate any Royal x 777 game is strictly prohibited. Any account found using such tools will be permanently banned and all balance forfeited.
4.2 Multiple Account Creation Each player is permitted one account only. Creating multiple accounts to claim duplicate bonuses, accumulate free chips (“chip farming”), or circumvent account bans is a serious violation. All associated accounts will be permanently suspended and balances confiscated.
4.3 Intentional Chip Transfer (Collusion) Deliberately losing games to transfer chips to another player — whether to yourself on a second account or to another user — is detectable through our monitoring systems and is a direct violation of our terms. Accounts involved will be banned and all chips forfeited.
4.4 Unauthorized Chip Purchasing Purchasing chips, bonuses, or account credits from any source other than the official Royal x 777 platform (royalx777.io) is prohibited. Chips obtained from unauthorized sources will be confiscated. Royal x Casino bears no responsibility for accounts compromised through third-party dealings.
4.5 Colluding with Other Players Playing with friends or multiple accounts at the same game table to gain unfair advantages over other players constitutes collusion. Royal x Casino monitors for collusive behavior and will permanently ban all accounts involved.
4.6 Account Phishing and Unauthorized Access Attempting to access other users’ accounts, using phishing links, or engaging in any form of unauthorized account access is a serious offense that will result in immediate permanent banning and potential legal action.
5. Refund Request Process
If you believe you are entitled to a refund under the terms described above, follow this process:
- Contact Royal x Casino support via in-app chat or email at service@royalxcasino.cc
- Provide your registered username, the date of the transaction, the payment method used, transaction reference number, and a screenshot of your payment confirmation
- Our support team will review your request within 48 hours and respond with a resolution
- Approved refunds are processed within 7 working days back to the original payment method
Refund requests submitted more than 30 days after the original transaction date will not be accepted.
6. Disputes
If you are dissatisfied with a refund decision, you may escalate your complaint by emailing service@royalxcasino.cc with the subject line “Formal Dispute, [Your Username].” Our senior support team will review all escalated cases within 5 business days. Royal x Casino’s decision on all refund disputes is final.
7. Changes to This Policy
Royal x Casino reserves the right to update this Cancellation & Refund Policy at any time. Changes will be communicated through in-app notifications and posted at royalx777.io. Continued use of the platform after any updates constitutes acceptance of the revised policy.
8. Contact
Email: service@royalxcasino.cc In-App Support Chat: 24/7 available in Royal x 777 Telegram: t.me/+T8n5TLPGR59jMjM1 Website: royalx777.io